You can return your orders in VASAVISILKS.COM
1) What is VASAVISILKS.COM's Return Policy? How does it work?
VASAVISILKS.COM returns policy gives you the option to return the items purchased on VASAVISILKS.COM for any reason within the specified return period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick-up at your location. In such cases, we will credit the shipping costs in the form of VASAVISILKS.COM credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick-up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. There is no Exchange Policy If you wish to exchange your item for an alternative product/size, we suggest that you return it to obtain a refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items, hence a pickup facility will not be available. Also, these items cannot be returned
All items to be returned must be unused and in their original condition with all original tags and packaging intact.
In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
VASAVISILKS.COM will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, VASAVISILKS.COM would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
2) To return a product to VASAVISILKS.COM, please follow these steps:
You can return products purchased from VASAVISILKS.COM Within the specified return/exchange period (check the product details page for the same), except for our non-returnable products and high-value products which can only be returned for a limited number of days.
Create a 'Return Request' under the “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us a basis on the return mode
We offer pick-up facilities in selected locations basis our courier serviceability.
If the reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area Pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of Returns desk closest to you. We have listed the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/M site. You can check the refund status of your returns in VASAVISILKS.COM
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURNING OR EXCHANGE OF THE PRODUCTS.
3) What are No Questions Asked Returns?
Once you create a return via App / Desktop as per the returns policy, VASAVISILKS.COM will ensure a quick, easy, and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
4) Why has my return been put on hold despite the No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
5) What are Instant Refunds?
Upon successful pickup of the returned product at your doorstep, VASAVISILKS.COM will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds are not available in a few select pin codes and for all self-ship returns.
6) Why have I not received my Refund despite the Instant Refunds policy?
For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into Phonepe, your refund will reflect instantly. For refunds to the source account (that is Credit Card, Debit Card, and net banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
7) How long would it take me to receive the refund of the returned product?
After the refund has been initiated by VASAVISILKS.COM as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
NEFT - 1 to 3 business days post refund initiation
VASAVISILKS.COM Credit - Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
PhonePe wallet –Instant
Please note, VASAVISILKS.COM initiates the refund upon successful return pick up, or after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a VASAVISILKS.COM warehouse. In case of any refund discrepancies, VASAVISILKS.COM may at its sole discretion, request you to share with us a screenshot of your bank statement.
8) How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place them inside the packet. If the mode of return is Pickup, our courier person will pick up the products from the pickup address.
9) Does VASAVISILKS.COM pick up the product, I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area Pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
We will pick up the return within 4 - 7 days from the requested placement date.
Please keep the return shipment ready.
10) How can I Self-Ship the product to VASAVISILKS.COM?
If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of the Order ID and Return an ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of the courier bill/receipt is shared via the Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross-checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
11)Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
VASAVI SILKS PRIVATE LIMITED, D.NO: 22C/1/59, Punyamurthula vari street, Power pet, ELURU. West Godavari, Andra Pradesh. 534002.
12) Why has my return request been declined?
This may have happened, if the item you returned is used, or damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and VASAVISILKS.COM assumes no liability in this regard. For more details, please call our customer care.
13) Why did the pick-up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, the Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return period (check the product details page for the same). For more details, please call our customer care.
14) Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and VASAVISILKS.COM assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.